Hi all. I've been reading this forum regularly for a few months and decided to get myself a KK. I'm a forum reader not poster. However, I felt compelled to share my positive experience so others exploring, like me, can be assured the KK is all it's hyped to be.
I must admit, I had concerns about making a large purchase like this over the internet. The many amazing innovations where certainly impressive. However, it was the many examples of terrific customer service that swayed me to make this purchase. Anyway, I just received my grill and it is absolutely exquisite. Attached are some pictures and you'll see it's a stunning addition to my patio. I've seen a lot of talk about teak side tables - I think a simple teak table next to the cooker looks great and doesn't take away from the streamlined aesthetics.
By the way, I've experienced great customer service first hand. My KK had minor damage to a few tiles near the back hinge during shipment. Dennis called me immediately, has materials on the way and is sending me step-by-step picture directions to help me make the repairs. He is actually simulating the damage to my cooker on one of his cookers to create the picture directions. I was impressed by the quick response, but even more by the passion and enthusiasm that was evident. Dennis is really excited about what he's doing and passionate about making sure his customers are satisfied. Wow - that's a rare commodity these days. Dennis, thanks again for making my buying experience so positive.
P.S. All this praise and I have even cooked anything on my KK yet. Imagine my glee after pulling out my first meal - LOL.
Cheers,
John from Richmond, VA
