JoeNY Posted April 17, 2008 Report Share Posted April 17, 2008 Allow me to share my experience. I purchased a KK in November of last year and immediately fell in love with it. It was easy to start and use and the workmanship is of the highest quality. It makes cooking a pleasure and I must admit there is a zen like satisfaction in seeing your Komodo smoking in the breeze as it cooks a delicious meal. It's just a pleasure to see and use in every imaginable way. Unfortunately, there was a problem that developed over time with my KK caused by a defective part, NOT a manufacturing error. In recent weeks my KK became more and more difficult to operate properly and Dennis' helpful and timely advice failed to address the issue. I must admit I was concerned because it was a sizable investment and obviously you take a leap of faith when you buy anything over the internet. Today I came home from work and sitting in my driveway is a brand new Komodo, sent by Dennis completely free of charge. He could have given me a small refund or told me tough luck. But this is a man who takes pride in his business, his reputation and his product, for good reason. He made good in every conceivable way and you can be sure if you are on the fence about making the plunge, Dennis will do everything possible to make you a satisfied customer. I hope to sell 100 of these things if I can and I can't speak highly enough of Dennis or his product. Amazing! Joe Y- [email protected] Quote Link to comment Share on other sites More sharing options...
tkline01 Posted April 17, 2008 Report Share Posted April 17, 2008 Now that is customer service!!! Quote Link to comment Share on other sites More sharing options...
TheNakedWhiz Posted April 17, 2008 Report Share Posted April 17, 2008 Joe, yes, that is the kind of service Dennis provides. He makes things right. He doesn't ask you to fix it yourself. The cooker I have is one that Dennis shipped to a customer in my town. It arrived with minor damage caused by US customs not putting things back together correctly when they inspected the unit as it came into the country. It was easily repairable, but Dennis shipped a brand new unit to the customer and then asked me to go over and remove the damaged unit from the customer's home. You can rest assured that if something is wrong with your cooker, Dennis will make things right, not ask you to fix it yourself. Welcome! Quote Link to comment Share on other sites More sharing options...
