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Paswesley

Of all the nerve!

9 posts in this topic

This forum has traditionally been very polite and oblique in our references to a certain infamous purveyor of inferior kamado style cookers. I think most of you know the guy that I am referring to. Well, do you know that he had the unmitigated gall to communicate with me, a mere 16 months after I last communicated with his "company?" (Read sarcasm here.)

Background: In the late spring of 2010, I began to research kamado cookers. I was about to buy a traditional rolled steel type of smoker from a company based in Nahunta, GA. With my usual excess of caution, I began to research cookers in general. I stumbled across the term kamado and googled it. The company that has become infamous for a wealth of reasons was among the hits that I got. I fell in love with the beauty of the tiles and, not knowing any better, began a communication with their "customer service department." I decided to buy a stainless version of their largest cooker, downloaded the order form, and sent an email indicating I wanted to place the order. I got an initial response, after about a week, including an invoice with costs. Because my good God and Father was guiding me, I decided to try to modify my order. No one would answer the phone. No one would answer my emails. I got suspicious and began to research the cooker company in question and was deeply alarmed by the horror stories that I saw. I then decided not to buy from the people who were ignoring me and began to research ceramic cookers again. This is when divine providence led me to Dennis and Komodo Kamado. Mable is smoking away on the patio as I write this.

Back to the point: Sixteen months after I tried to alter my cooker order, I finally heard from the president of the infamous company. He sent me, unsolicited, a digital copy of his October 2011 newsletter. Imagine my surprise upon seeing that email! He obviously does not know who I am. I guess my email account was on his hard drive. At any rate, I think it takes some brass kahunas to contact me in this way- given that he was probably going to pocket my money and not bother to send me a cooker. Even had I received one, it would have been far below the KK standard.

One more thing- According to the guru of customer disservice, his cooker can heat soak to 600 degrees in 20 - 30 minutes. To be precise, he says, "After heat soaking a __, __ and __ to 600 degrees (in about 20 to 30 minutes) you can put a 12 to 15 pound turkey in the _ and close all the vents and in about 3 hours the turkey will be done to perfection by the retained heat in the thick ceramic walls even though the charcoal has gone out." This quote is taken directly from the newsletter. I am no thermal physicist, but what he says does not sound plausible. Yes, I do believe a ceramic cooker that is very well insulated and heat soaked to 600 degrees can do what is claimed. The bird would probably be unappealingly charred on the outside, though. What I do not believe is that his cooker can become heat soaked to 600 degrees in only 20 to thirty minutes- not from a cold start, which is certainly implied. Physicists, thermodynamic specialists, general geniuses and savvy KK veterans, what do you think? Is the nemesis of quality service blowing hot air, or can his cooker deliver a 600 degree heat soak (from a cold start) in 20 to 30 minutes? Thanks, Anton

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Re: Of all the nerve!

I have not heard of many bad people but... I have heard many speak of this bad person

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Re: Of all the nerve!

My wife in her infinite wisdom once told me...

You know what it is, why would you consider stepping in it?

I'm sure it sounds more eloquent in Thai!

;);)

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Re: Of all the nerve!

I still get his promotional emails as well. I guess that my 50% down payment entitles me to such a pleasure. Someday he will sit before his god and father...

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Re: Of all the nerve!

Physicists' date=' thermodynamic specialists, general geniuses and savvy KK veterans, what do you think? Is the nemesis of quality service blowing hot air, or can his cooker deliver a 600 degree heat soak (from a cold start) in 20 to 30 minutes? Thanks, Anton[/quote']

I am no Physicist, thermodynamic specialist or genius however I do know of the product that you are speaking and to answer the question, there is no way in hell this cooker could get to that temp so quickly nor could it hold it. Reason being is that it develops so many cracks and gaps and is so poorly built that the heat dissipates in minutes not hours.

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Re: Of all the nerve!

Ask the FibraMent-D pizza stone folks about heat soaks. It takes longer than 20 minutes to heat soak anything of substance, even their 3/4" pizza stones.

On the other hand, one can get a raging fire going in an oil drum, or ceramic cooker of any quality, with enough fuel and air flow. I'd rather get one going in a KK, for all of the reasons given here.

That other company can generate lots of very hot air, let's be fair here.

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Re: Of all the nerve!

They can probably heat sink an oil drum covered with pretty tiles rather rapidly!!

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