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I have to say the purchasing a Komodo Kamado sight unseen was not easy. Even more difficult was picking the type and color of the tile. While I have made more expensive purchases over the years, I am not sure I have made one that I was more anxious about. Let me say that everything about this product is amazing. From the ordering process to the delivery and ultimately to the final product, my hopes and expectations have been surpasses. The Komodo itself is an absolute beast. The quality is evident everywhere, from the hinge mechanism & front latch, to the tilework not one detail has been missed. As an engineer, I particularly loved the custom made stainless steel hex wrench which was probably not necessary, but absolutely appreciated. But as good as the product is, the best part of this purchase has been the customer service. The website says that when you call you will speak to Dennis. I figured that would be the case after going through a few other people. But he means what he says. Every time I have had a question, he has answered the phone and has had great advice and imparted a bit of wisdom to someone that loves to cook but doesn't exactly have a lot of experience with ceramic grills. If any of you are on the fence and unsure of the Komodo Kamado, let me tell you that it is better than you think and you will not be disappointed. If you think it looks good on a website, wait till you see it in person. If you think it is pretty good quality, wait till you inspect the craftsmanship. If you think you will get decent customer service, wait till you talk to Dennis. If you love to grill and smoke, and if you enjoy knowing you have the best product available, the Komodo Kamado is for you. Mike Zeman