bigscout1 Posted December 27, 2006 Report Posted December 27, 2006 My name is Keith, and I will try to keep this short. I purchased a smoker about two or three years ago. The place were the bands mounted cracked. I called Dennis expecting the worst. What I got was a person, and a company that stood behind there product. They made everything perfect. 100% satisfaction. If any body is considering buying a smoker, do not just compare prices. It's worth a few pennies for customer service.
steve Posted July 21, 2007 Report Posted July 21, 2007 I just got off the phone with Dennis. He called to resolve various minor issues. After I got off the phone, I realized it is a Saturday and he is on holiday! Can anybody name another company that the owner calls to resolve issues on a Saturday while on vacation!? The customer service with a KK is second to none!!
