bigscout1 Posted December 27, 2006 Report Posted December 27, 2006 My name is Keith, and I will try to keep this short. I purchased a smoker about two or three years ago. The place were the bands mounted cracked. I called Dennis expecting the worst. What I got was a person, and a company that stood behind there product. They made everything perfect. 100% satisfaction. If any body is considering buying a smoker, do not just compare prices. It's worth a few pennies for customer service. Quote
Curly Posted December 27, 2006 Report Posted December 27, 2006 See, that's what we like to hear Quote
steve Posted July 21, 2007 Report Posted July 21, 2007 I just got off the phone with Dennis. He called to resolve various minor issues. After I got off the phone, I realized it is a Saturday and he is on holiday! Can anybody name another company that the owner calls to resolve issues on a Saturday while on vacation!? The customer service with a KK is second to none!! Quote
