Hi All, I'm Wal, i'm a member, but a seldom poster I blame the time difference[ being in Ireland, 5 hours ahead of the east coast doesn't help with keeping up with threads] well thats my excuse However my recent experience with Dennis has to be reported. I am the owner of an RJ K9 of Indonesian extraction, and recently i had the old problem of a seized top damper. I resolved this in the time honored fashion[light a very large fire etc] and got the damn thing loose. However, when i unscrewed it to clean the threads i dropped it, naturally, onto concrete breaking about 15 tiles.I emailed Dennis and without hesitation he offered me replacement tiles FREE OF CHARGE. these duly arrived complete with grout, cement and adhesive.All this and i'm not even a customer!!! I know all you forum members will not be surprised at this, but it must be recorded and acknowledged. This level of service is unheard of[at least in the world of ceramic cookers] If Dennis does this kind of thing when i'm not a customer what can i look forward to when i eventually spend some money with him Again Dennis, take a bow. YOU THE MAN