Forgive me for hijacking this thread, but since I started it, I'm entitled.
7 years ago, the (Sacramento-Indo-Mexi) Kamado forum was a happy place. The owner was a constant participant, fanboys were everywhere and delighting in his presence and his candor and his insistence that we owned or were about to own the best cooker in the world with the best warranty in the world. SongDog can vouch for this if he wishes. We bought it hook, line, and sinker. He and his company could do no wrong. If RJ hadn't gone out of his way to trash the BGE, there would have been almost no dissension at all.
After 6 months to a year there were a few problems but nothing major, or whatever problems arose, were handled off the forum.
It was only after hundreds of cookers were out in the field for several years that many of us realized the product and the warranty were not as advertised. That's when many of the oldtimers dropped out... this was much different than the cooker flame wars. We could no longer recommend the product. Strangely, RJ became too busy to participate in the forums at that time.
Now RJ participates in his forums again. But AlanZ has the forums so fortified that very little dissension surfaces. Never could quite figure out Alan... he's obviously a genuine cooking fanatic and has spent much effort trying to teach others and has pushed the boundaries of ceramic cooking... but to prevent (or enforce the K policy that dictates) frantic, desperate owners from seeking warranty support on his lovingly crafted forum when they have literally no where else to turn would keep me from sleeping at night. I know of many dissatisfied owners and I've been out of the loop for a long time. How many nightmares must the forum moderator know about? Gawd, I'd have to scrape the K sleaze off my monitor nightly.
Oops... I've been prattling. Didn't mean to go beyond the cautionary tale that I thought should be told. This is an extremely new product with no history. Maybe accolades should be reserved for a while. Brag about how beautiful the komodos are when you receive them. Boast about the attention to detail and the overengineering. Crow about their cooking prowess. But issues such as durability, customer service, and warranty support require years to become clear. Lastly, don't try to convince others of the durability, customer service and warranty support and risk them buying on your recommendation until you really know. I've done it and have felt guilty ever since.
Hope my cynicism hasn't made me unwelcome. I plan on being a guinea pig and getting one of these cookers. And I'm certainly enjoying my time here. But my time is short - my wife read this over my shoulder and told me to "Get a life."