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DennisLinkletter

Pre-Smoked Komodo

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I do like a man in the Happiness business! Kiln drying and pre-testing/inspecting would eliminate many problems the competitor faces. But then it comes down to a completely different mind set. You try everything you can to prevent the common problems and the competitor just tries to make excuses or ignore the problems (classic ostrich management). A wise manager does not allow the customer to get to an angry state, because there is very little chance of salvaging an angry customer.

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