I discovered the KK while trying to find an alternative to the other gypsy company competitor, that stalled me for over a year while trying to order my second unit from them. So it was sort of a left handed referral from Gypsy Johnson. Like most of the previous K owners, I had a serious case of doubt. Dennis had to swim upstream for many of us bitten by the competitor, but more than proved himself as is reflected in his customer service. Clearly Linkletters have an amazing amount of tenacity and they do not give up!