No I filled tube 1/2 way with my own chips I chop and dry myself hook it all up. I then set pump to lowest setting started air flow then I used mapp gas torch held it to the hole until I could see good embers glowing maybe 3 minutes.
I know I informed them several time about lift gate I emailed them copy of the label I received from Dennis. I was on the phone with them literally hours 3 to 4 hours over the course of a week.every invoice I saw stated Residential and lift gate
The bummer is I was just about to Oder a storage box with cover from Dennis and the rotisserie cradle plus 2 stainless side tables.But after the way this was handle all the way around wife is not happy.