BARDSLJR Posted July 15, 2023 Report Share Posted July 15, 2023 Very strange. My Fireboard 2 is plugged in and getting power, but the battery icon shoes "empty" and it keeps turning itself off after a few seconds (BTW, I am in the middle of cooking babybacks.....URK!....am going to have finish this one bareback. Anyone else have any experience like this? Any suggestions? I hate to spend $250 to replace it unless it is really necessary. Quote Link to comment Share on other sites More sharing options...
C6Bill Posted July 16, 2023 Report Share Posted July 16, 2023 Their support is really good, I’d reach out to them Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 16, 2023 Author Report Share Posted July 16, 2023 Thanks, will do Quote Link to comment Share on other sites More sharing options...
Cheesehead_Griller Posted July 16, 2023 Report Share Posted July 16, 2023 Are you using the OEM wall adapter and cord? Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 16, 2023 Author Report Share Posted July 16, 2023 yes, and I checked all the connections. It is getting power, but the battery does not appear to be charging. Quote Link to comment Share on other sites More sharing options...
Cheesehead_Griller Posted July 17, 2023 Report Share Posted July 17, 2023 (edited) Can you do a factory reset? If it is caused by a software issue with the BMS maybe that will fix it. The only variable we can try to change is software. If it is hardware you are SOL. My only other recommendation would be to change the wall plug / power supply. Edited July 17, 2023 by Cheesehead_Griller Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 17, 2023 Author Report Share Posted July 17, 2023 GREAT idea! Does anyone out there know how to do a factory reset on the Fireboard 2? It's not obvious to me. Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 17, 2023 Author Report Share Posted July 17, 2023 Also, this might be problematic given that the unit will only stay on 3-5 seconds before it turns itself off again..... Quote Link to comment Share on other sites More sharing options...
Cheesehead_Griller Posted July 17, 2023 Report Share Posted July 17, 2023 https://docs.fireboard.io/troubleshooting/powertest.html#:~:text=To troubleshoot any potential power,should then start up normally. Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 17, 2023 Author Report Share Posted July 17, 2023 This is really helpful, thanks. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 17, 2023 Author Report Share Posted July 17, 2023 Well, I tried the reset routine, but no change. It still turns off in 5 seconds (yes, it is plugged in). It's been plugged in since Saturday morning and is still showing an empty battery, so I am guessing it will go back to the factory today for a new one. 1 Quote Link to comment Share on other sites More sharing options...
Cheesehead_Griller Posted July 17, 2023 Report Share Posted July 17, 2023 Damn, I was hoping the software reset would fix it. Let us know what Fireboard says. As an owner, I'm interested to see how they handle warranty / customer service issues. Quote Link to comment Share on other sites More sharing options...
BARDSLJR Posted July 18, 2023 Author Report Share Posted July 18, 2023 I don’t know what I did, but after about 10 tries trying to hold the button down for 15 seconds to do a reset on the system, the reset FINALLY took, and after that I was able to recharge the battery and it all appears to be working normally now. I don’t know what I did- it seemed like I tried the same thing about 10 times, and finally, it just took. Of course, it is a piece of electronic equipment and doesn’t have a personality, so that can’t be right. But there you have it. It is working now, and I didn’t have to send it back to Fireboard in Kansas, and that is all I care about. I had a prompt email back from Fireboard yesterday and they were happy to repair it, and there was fee is it was out of warranty (it was) and he said cost would be between $30-60, depending. I am just glad I didn't have to send it back and the problem appears for now to be resolved. Thanks for all the helpful tips! 1 1 Quote Link to comment Share on other sites More sharing options...
Cheesehead_Griller Posted July 18, 2023 Report Share Posted July 18, 2023 Nice! I'm glad it is up and running for you. Quote Link to comment Share on other sites More sharing options...
tony b Posted July 19, 2023 Report Share Posted July 19, 2023 @BARDSLJR - PFM = Pure F@king Magic! 10 Tries! WOW - I'd have given up after 3! Quote Link to comment Share on other sites More sharing options...
