mguerra Posted May 21, 2020 Report Posted May 21, 2020 I had a problem with my 23” that was unexpected. Dennis solved it at no charge to me. You can count on Dennis and KK for the ultimate in customer service. 7 Quote
Tyrus Posted May 23, 2020 Report Posted May 23, 2020 I also had a recent problem part and was experiencing some difficulties. I explained the situation to Dennis and he simply stated, "let me take a look around, I'm sure we can send one out." I had another Kamado in the 90's from Grill dome and the ceramic top developed a crack and eventually failed. When I tried to explain the situation to the company and recover a new top with my lifetime warranty it was explained to me that I must have over fired the unit. Yes, Dennis is much easier to deal with along with his staff 3 Quote
Wingman505 Posted May 26, 2020 Report Posted May 26, 2020 Dennis has supported me and been extremely patient and thorough while working through my PERCEIVED issues. I've read about KK amazing customer service many, many times. That instills confidence before and during the purchase. Its extremely comforting if you need to exercise/experience it AFTER the purchase. Very thankful to Dennis and the supportive community here on this forum. Ive searched the forums for answers to maintenance questions, cooking ideas, etc. This is a great community and excellent resource too. 3 1 Quote
mguerra Posted September 19 Author Report Posted September 19 Well it’s five years later and Dennis solved another problem for me, gratis. Top notch CS. 2 Quote
tony b Posted September 19 Report Posted September 19 Here ya, Doc! I just went through a repair job, too. Dennis called me personally and walked me through the process and shipped the part for free! Can't beat it! 2 Quote
