Zorro Posted May 10, 2008 Report Share Posted May 10, 2008 How about making up an online ordering form with an automaticly generated response that lets us know for sure that someone actually received it--or at least will when they get in a place to read messages sent over the internet? I have sent 2 emails to place an order for my 2nd KK and a week after sending the second one, I still haven't received an acknowlegement that I am in line. I know there is a price list on the web site but there doesn't seem to be a rcognizable proceedure for placing an order. The KK is an absolutely fabulous product but it is made 1/2 way around the world and there often seems to be a lag between the time a message is sent and the response. I wouldn't trade the KK I have now or the genuine concern of Dennis for continual improvement of his product and customer satisfaction--but I sure would like it to be simpler to place an order!! Zorro Quote Link to comment Share on other sites More sharing options...
DennisLinkletter Posted May 10, 2008 Report Share Posted May 10, 2008 Re: Ordering Proceedure Suggestion How about making up an online ordering form with an automaticly generated response that lets us know for sure that someone actually received it--or at least will when they get in a place to read messages sent over the internet? I have sent 2 emails to place an order for my 2nd KK and a week after sending the second one, I still haven't received an acknowlegement that I am in line. I know there is a price list on the web site but there doesn't seem to be a rcognizable proceedure for placing an order. The KK is an absolutely fabulous product but it is made 1/2 way around the world and there often seems to be a lag between the time a message is sent and the response. I wouldn't trade the KK I have now or the genuine concern of Dennis for continual improvement of his product and customer satisfaction--but I sure would like it to be simpler to place an order!! Zorro Hi Tom, I agree whole heartedly.. Last thing I want to do is leave money on the table. This next week there will be a online ordering and payment checkout on the site. Please check your Email.. Dennis Quote Link to comment Share on other sites More sharing options...
Sanny Posted May 10, 2008 Report Share Posted May 10, 2008 Gotta love a responsive company owner! Every wish granted. smooch. Happy Mother's Day to the lovely Mrs. DennisLink! xo Quote Link to comment Share on other sites More sharing options...
gerard Posted May 10, 2008 Report Share Posted May 10, 2008 Gotta love a responsive company owner! WWRJD? Quote Link to comment Share on other sites More sharing options...
Sanny Posted May 10, 2008 Report Share Posted May 10, 2008 WWRJD? Do we need to get that tooled into a bracelet or pendant for you, Gerard? A talisman, to wear always? Quote Link to comment Share on other sites More sharing options...
gerard Posted May 10, 2008 Report Share Posted May 10, 2008 Yep. A little constant reminder that there is a higher power. A moral compass, if you will... Quote Link to comment Share on other sites More sharing options...
Chunkylover77 Posted May 10, 2008 Report Share Posted May 10, 2008 Maybe some day If can actually use this ordering form. Quote Link to comment Share on other sites More sharing options...
Firemonkey Posted May 11, 2008 Report Share Posted May 11, 2008 Gotta love a responsive company owner! WWRJD? HAHA! You're old enough to remember the Steve Miller Band. Sing along with me here... This heres a story about Richard J and Laura too Two swindlers with nothin better to do Than steal sailboats, sink 'em, then get sued And here is what happened when they decided to cut loose They headed down to, ooh, old Ensenada Thats where they ran into a great big hassle Laura took the orders but no product left the castle Tricky Richard took the money and run Go on take the money and run Go on take the money and run Quote Link to comment Share on other sites More sharing options...
gerard Posted May 11, 2008 Report Share Posted May 11, 2008 Damn FM. That's just brilliant. Quote Link to comment Share on other sites More sharing options...
bobvoeh Posted May 11, 2008 Report Share Posted May 11, 2008 Thats Rich !!! Quote Link to comment Share on other sites More sharing options...
trish Posted May 11, 2008 Report Share Posted May 11, 2008 Possibly a forum mis-step here, but admin is probably pre-occupied with Mother's day festivities! FM...I hope you penned something equally creative for your mom or wife! Quote Link to comment Share on other sites More sharing options...
Conodo12 Posted May 21, 2008 Report Share Posted May 21, 2008 Wrong Price for Supreme Plus and Table Price Request Hi Dennis, Just an "fyi" -from your new "Store" tab, the pricing on the Supreme Plus units is wrong: Order by: Descending order V1 Supreme Plus British Green V1 Supreme Plus British Green This is a Version 2 Supreme Plus British Green with light grout Great Value- Please write for details Product Details... $2,510.00 $4,590.00 You Save: -$2,080.00 Quantity: V1 Supreme Plus Sky Blue V1 Supreme Plus Sky Blue This is a Version 2 Supreme Plus Sky Blue with light grout Great Value- Please write for details Product Details... $2,510.00 $4,590.00 You Save: -$2,080.00 Quantity: V2 Supreme Plus Glass Green V2 Supreme Plus Glass Green This is a Version 2 Supreme Plus Glass Green with bone grout (033) Great Value- Please write for details Product Details... $2,510.00 $4,750.00 You Save: -$2,240.00 Quantity: V2 Supreme Plus Matte Blue V2 Supreme Plus Matte Blue This is a Version 2 Supreme Plus Matte Blue (SP-397) Great Value- Please write for details Product Details... $2,510.00 $4,850.00 You Save: -$2,340.00 Quantity: When you add any Supreme Plus to the Cart, the $4000+ dollar amount shows up in the basket. (Not that you don't want $4000+ for payment, but it's not likely to happen, eh? ) Also, would you mind posting pricing for some of the bigger "non-standard" accessories? Right now, I need pricing for the Teak Tables at your earliest. Thx, Wayne Quote Link to comment Share on other sites More sharing options...
Saucier Posted July 12, 2008 Report Share Posted July 12, 2008 Funny Funny, thats funny right there, I don't care who you are!!! Gotta love a responsive company owner! WWRJD? HAHA! You're old enough to remember the Steve Miller Band. Sing along with me here... This heres a story about Richard J and Laura too Two swindlers with nothin better to do Than steal sailboats, sink 'em, then get sued And here is what happened when they decided to cut loose They headed down to, ooh, old Ensenada Thats where they ran into a great big hassle Laura took the orders but no product left the castle Tricky Richard took the money and run Go on take the money and run Go on take the money and run Quote Link to comment Share on other sites More sharing options...
Firemonkey Posted July 12, 2008 Report Share Posted July 12, 2008 Ironically, the 'target' of the jest is probably laughing the loudest. That is, if he can hear himself over all of those unanswered calls and messages Quote Link to comment Share on other sites More sharing options...
Sanny Posted July 12, 2008 Report Share Posted July 12, 2008 Dennis is pretty much a one-man operation. For good or ill. Good because he's in charge of all his quality control and development. Bad, because when he goes to Bali on holiday (where he posted that he'd be for a couple weeks), he can't respond quickly to email. Even if there were a more automated system, with him the only one to answer, you'd still not get a rapid response if he's away with his family. Just relax. Believe. You know it's a fabulous product. And you know he'll do you right when he gets back. :) It's easy to want instant gratification in this internet age, but it's worth the wait. (And you KNOW it is!) (think of the alternative - there are SOME companies we've heard of who would have people talk to you on the phone and blow smoke up your pant legs, all the while having no intention of shipping or following up) Quote Link to comment Share on other sites More sharing options...
trish Posted July 12, 2008 Report Share Posted July 12, 2008 Sanny...Firemonkey was referring to RJ in the post above his! I don't think anyone is getting on Dennis here.....not that it isn't fun to give him a hard time. I'm sure he is stocking up on giant flying bugs to bring home with the pork. Quote Link to comment Share on other sites More sharing options...
Sanny Posted July 12, 2008 Report Share Posted July 12, 2008 No no. The whole thread was screwy on my computer. All I saw was Zorro's first post, about not being able to place an order. I didn't realize it was somewhat stale. I thought it was current. So, I was responding to "no one will answer me!" I KNOW no one would poke at Dennis! No cause! Quote Link to comment Share on other sites More sharing options...
