wilburpan Posted September 10, 2015 Report Share Posted September 10, 2015 Also, now there is really no longer a way to know what other common customer service issues are happening. So I just decided to neutralize the problem altogether by getting the most over engineered grill in the world. lol. Unfortunately, that is true about decreased access to information about customer service issues. That’s one thing that has impressed me about Dennis — I have found him to be completely upfront about and open to discussing issues regarding KK grills, whether it’s here or via email. Quote Link to comment Share on other sites More sharing options...
Hogsfan Posted September 10, 2015 Author Report Share Posted September 10, 2015 That's good to know, Wilbur. I think most people appreciate transparency. If you have nothing to hide, there is no reason to hide it. Quote Link to comment Share on other sites More sharing options...
CeramicChef Posted September 10, 2015 Report Share Posted September 10, 2015 Dennis has always been totally transparent with me in all my dealings with him. I've never once, not once, ever heard him say a single disparaging word about other cookers. He even advised me against buying certain accessories at the time I ordered my first KK. He told me to wait, get to know my KK, and if I was still so inclined, go ahead and order the accessory at a later date. Once you lay your hands on a KK, you understand in a instant why you don't read about any issues with bands, lids slamming shut, lids falling off, cracked fireboxes, etc. Those issues simply don't happen with the KK because of the deep thought that goes into the KK design. The KK is experience is very tacit in nature. People ask why we pay the prices we do for our KKs. I've given up telling them that if they have to ask the question they'll never understand the answer. I've been called an elitist bastard and worse. But that's the truth. They won't understand. They try a reductionist approach to a KK. The KK isn't merely the sum of its parts. There is a synergy to the KK that's not apparent until you open the latch for the first time. The KK is an entirly self-consistent system not merely an assembled assortment of pieces. 1 Quote Link to comment Share on other sites More sharing options...
Gnomatic Posted September 12, 2015 Report Share Posted September 12, 2015 . If it had been 100% my pick, I would have gotten the Terra blue but that wasn't one of her favorites so I didn't mind going with something we both liked. Hi Hogsfan. That worked well for me, I picked up that Terra Blue that you passed on. Its on the truck and should make it to my place late next week. 2 Quote Link to comment Share on other sites More sharing options...
Hogsfan Posted September 12, 2015 Author Report Share Posted September 12, 2015 Hi Hogsfan. That worked well for me, I picked up that Terra Blue that you passed on. Its on the truck and should make it to my place late next week. Congratulations! I love that color. She didn't hate it but she didn't love it and I didn't feel good about making her look at it forever if she didn't love it. Too be honest, I don't think she realized how pretty the terra blue is in person. I think it looks a lot better up close in person than it does in pictures. Quote Link to comment Share on other sites More sharing options...
ckreef Posted September 13, 2015 Report Share Posted September 13, 2015 Rest asured they all look better up close and in person. Pictures just don't do them justice. Quote Link to comment Share on other sites More sharing options...
Gnomatic Posted September 13, 2015 Report Share Posted September 13, 2015 Congratulations! I love that color. She didn't hate it but she didn't love it and I didn't feel good about making her look at it forever if she didn't love it. Too be honest, I don't think she realized how pretty the terra blue is in person. I think it looks a lot better up close in person than it does in pictures. You'll love that Cobalt Blue. I have a CB POSK which looks nice.(its probably one of the few that still has 98% of its tiles) However, it's being retired. I actually have never seen a KK in person. That will change when mine arrives this week. Quote Link to comment Share on other sites More sharing options...
tinyfish Posted September 13, 2015 Report Share Posted September 13, 2015 You'll love that Cobalt Blue. I have a CB POSK which looks nice.(its probably one of the few that still has 98% of its tiles) However, it's being retired. I actually have never seen a KK in person. That will change when mine arrives this week. You are in store for a treat when your KK arrives. Quote Link to comment Share on other sites More sharing options...
CeramicChef Posted September 15, 2015 Report Share Posted September 15, 2015 +1^! Quote Link to comment Share on other sites More sharing options...
Hogsfan Posted September 15, 2015 Author Report Share Posted September 15, 2015 I think you guys saw this on the other forum but I posted that it will be here Thursday between 10-2. I could have gotten it hear tomorrow but I had a volunteer commitment at the PTA and couldn't be sure I could be at the house during that window. grrrrr. I'm very excited! Quote Link to comment Share on other sites More sharing options...
5698k Posted September 15, 2015 Report Share Posted September 15, 2015 Clearly, your priorities are messed up!!😂😂😂😂 Robert Quote Link to comment Share on other sites More sharing options...
tinyfish Posted September 15, 2015 Report Share Posted September 15, 2015 I love delivery day its so exciting. I too am getting excited about my second KK delivery and it's still three weeks away. Quote Link to comment Share on other sites More sharing options...
RedStick Posted September 15, 2015 Report Share Posted September 15, 2015 My calendar is clear on Thursday to read your posts and see the pictures!!! I'm jealous...can't wait to hear what you think. Quote Link to comment Share on other sites More sharing options...
RedStick Posted September 17, 2015 Report Share Posted September 17, 2015 Today is the day Hogsfan. Have fun! Quote Link to comment Share on other sites More sharing options...
ckreef Posted September 17, 2015 Report Share Posted September 17, 2015 Waiting patiently with anticipation for your arrival. Quote Link to comment Share on other sites More sharing options...
GoFrogs91 Posted September 17, 2015 Report Share Posted September 17, 2015 Woo Hoo!!! Quote Link to comment Share on other sites More sharing options...
bosco Posted September 17, 2015 Report Share Posted September 17, 2015 oh man!!!! Congrats and can't wait to see you're shiny new KK!!!!! Quote Link to comment Share on other sites More sharing options...
Hogsfan Posted September 17, 2015 Author Report Share Posted September 17, 2015 It came today. It is really pretty. A little darker than I expected, but it looks nice.My son opened it and said "oh my gosh! It opens automatically!"This thing is awesome. I'm still in the process of unpacking everything but here's a few pictures for those that are interested. I've got an email in to Dennis because I did not receive the side tables or rotisserie I was expecting. I also can't find the grill grippers (do they still come with those?), but I'm sure he'll straighten it all out whenever he wakes up tomorrow. (i'm assuming it's nighttime there now.) Quote Link to comment Share on other sites More sharing options...
GoFrogs91 Posted September 17, 2015 Report Share Posted September 17, 2015 Love the cobalt blue! If anything is missing, Dennis will get it right out. Yes, grill grabbers are included. Quote Link to comment Share on other sites More sharing options...
Poochie Posted September 17, 2015 Report Share Posted September 17, 2015 I love that dark color! Congratulations on receiving it today. If the grippers aren't hidden in a box, there's no doubt that Dennis will make it right. You can leave him a message on the main site or just give a call. If he's not up, you can leave a message Quote Link to comment Share on other sites More sharing options...
