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Light your fire this afternoon, give yourself PLENTY of time to stablize, that way you're not chasing a specific temp all over the place. Robert

I light my fire in the middle, and maybe light a bit more coal? Robert

My first reaction is to ask, why are you letting your fire get so hot just to put it out? Have you cleaned out your ash recently? Light your fire as stated, but set the bottom vent at the one quarter size opening, the top vent no more than 1/2 turn. Let the fire come up slowly, when the temp gets about where you want it, close the top to about 1/4 turn. Make fine adjustments with the top vent. Be patient!! Robert

I assume you have a komodo kamado? If so, the previous instructions should work, also it helps to start with a full load of fresh charcoal to get full temp. Have you cleaned out the ash? This could be blocking incoming air. Could your charcoal have gotten wet? Fire killer. Clean grill, good coal, air, you'll have fire. Robert

They're gone for some reason. I saw them there until today. Robert

Happy Thanksgiving Dennis! Robert

You're startin' off with the big bang. The best grill, and a really cool controller, get ready to have lots of cooking fun!!! Robert

Which guru did you get? It really doesn't matter, I'm just curious. I've found with mine, I don't close the fan damper, but close the top vent more than you would believe. This will change a bit as you use yours, but mostly be aware the the grill will over shoot easily, and, as stated, it's very hard to bring back down. Once you get the hang of it, set it and forget it becomes very real. Sent from my iPad using Tapatalk

Try e mailing Dennis directly. I've ordered several items off the website recently, no problems. What issues are you having? Not that I can do anything, just curious! Robert

While I do like bbq guru products, their customer sevice is nothing of the sort. Others have bent their probes with success, and, as I said, I feed mine plug first from the inside. Whichever you decide, will work. Robert

Just keep feeding them plug first. Its the only way I've ever done it, even with a hot grill. Robert

Re: Latch Position Close your lid very gently, and see if you feel two positions. On a new grill, the difference is noticible. Robert

Re: Ash Deflector I'm unfamiliar with the 32. I would think that ash/heat deflector are one in the same. Call or e mail Dennis, then you'll know for sure. Robert

Re: Inaugural cook experience questions I think a chimney full would be about right. Watch your temps, i think 400 ish would be close. You can then bring it up to high temps after you finish cooking. There are no silly questions. Anyone who doesn't ask is the idiot. Robert

Re: Patiently Waiting In Warner Robins GA The only problem I see is that you dodn't get enough coco char, I love that stuff. As an experienced ceramic guy, you're really gonna appreciate the kk! If you're scheduled for Friday, I would bet thats when you get it. Remember, pics!! Robert

Re: Patiently Waiting In Warner Robins GA Oh, Bob, we've all been there. It's worth the wait! I had a BGE XL, and once I got the KK, it takes a while to even open up the bge to look at how much you've stepped up. Did you order some coco char? What color did you get? Pics are required! Robert

Re: 1st time Brisket -- Triumph or Tragedy? Can someone explain how pics end up upside down? Robert

Re: 1st time Brisket -- Triumph or Tragedy? Michael, I'm holding my breath here!! Robert

Re: 1st time Brisket -- Triumph or Tragedy? I would crank the temp at this point. Likely it's going to need over 200 internal to be ready, just probe it at 195, when it probes tender, you'll know. I would get as high as 300 at this point. Robert

Re: 1st time Brisket -- Triumph or Tragedy? If you read this soon, its also ok to crank up your temp to get your brisket done. Right now isn't the time to get into this too much, just know that 225 isn't the holy grail of temperatures. There are some very experienced kk owners who regularly cook much hotter than that, with stellar results. Robert

Re: 1st time Brisket -- Triumph or Tragedy? Make sure your lid is completely closed, the latch has two positions. Push hard, when they're new, they're tight. I've never heard of a mis adjusted lid, the latch mistake happens all the time. Robert

Re: Inaugural cook experience questions Pics are required!! Robert

Re: Inaugural cook experience questions Thats a great thought. Doc's right, this happens way more often than it should. I still remember how tight my lid was when new, but luckily I had read about the latch, or saw it on a you tube video. Robert

Re: Help putting this thing together!! There should definitely be a guru plug. Look carefully in the packaging that had your other accessories. If its missing, contact Dennis, he'll take care of it asap. Robert

Re: Grill Grabbers Never used them, but I've seen LarryR use them in his videos with great ease, maybe its what you get used to. Robert