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Try e mailing Dennis directly. I've ordered several items off the website recently, no problems. What issues are you having? Not that I can do anything, just curious! Robert

While I do like bbq guru products, their customer sevice is nothing of the sort. Others have bent their probes with success, and, as I said, I feed mine plug first from the inside. Whichever you decide, will work. Robert

Just keep feeding them plug first. Its the only way I've ever done it, even with a hot grill. Robert

Re: Latch Position Close your lid very gently, and see if you feel two positions. On a new grill, the difference is noticible. Robert

Re: Ash Deflector I'm unfamiliar with the 32. I would think that ash/heat deflector are one in the same. Call or e mail Dennis, then you'll know for sure. Robert

Re: Inaugural cook experience questions I think a chimney full would be about right. Watch your temps, i think 400 ish would be close. You can then bring it up to high temps after you finish cooking. There are no silly questions. Anyone who doesn't ask is the idiot. Robert

Re: Patiently Waiting In Warner Robins GA The only problem I see is that you dodn't get enough coco char, I love that stuff. As an experienced ceramic guy, you're really gonna appreciate the kk! If you're scheduled for Friday, I would bet thats when you get it. Remember, pics!! Robert

Re: Patiently Waiting In Warner Robins GA Oh, Bob, we've all been there. It's worth the wait! I had a BGE XL, and once I got the KK, it takes a while to even open up the bge to look at how much you've stepped up. Did you order some coco char? What color did you get? Pics are required! Robert

Re: 1st time Brisket -- Triumph or Tragedy? Can someone explain how pics end up upside down? Robert

Re: 1st time Brisket -- Triumph or Tragedy? Michael, I'm holding my breath here!! Robert

Re: 1st time Brisket -- Triumph or Tragedy? I would crank the temp at this point. Likely it's going to need over 200 internal to be ready, just probe it at 195, when it probes tender, you'll know. I would get as high as 300 at this point. Robert

Re: 1st time Brisket -- Triumph or Tragedy? If you read this soon, its also ok to crank up your temp to get your brisket done. Right now isn't the time to get into this too much, just know that 225 isn't the holy grail of temperatures. There are some very experienced kk owners who regularly cook much hotter than that, with stellar results. Robert

Re: 1st time Brisket -- Triumph or Tragedy? Make sure your lid is completely closed, the latch has two positions. Push hard, when they're new, they're tight. I've never heard of a mis adjusted lid, the latch mistake happens all the time. Robert

Re: Inaugural cook experience questions Pics are required!! Robert

Re: Inaugural cook experience questions Thats a great thought. Doc's right, this happens way more often than it should. I still remember how tight my lid was when new, but luckily I had read about the latch, or saw it on a you tube video. Robert

Re: Help putting this thing together!! There should definitely be a guru plug. Look carefully in the packaging that had your other accessories. If its missing, contact Dennis, he'll take care of it asap. Robert

Re: Grill Grabbers Never used them, but I've seen LarryR use them in his videos with great ease, maybe its what you get used to. Robert

Re: Heat/Ash Shield -- which way is up? The heat sheild is all I use, it makes the older ash screen un-necessary. I suppose you could leave it there, but it's something else to keep up with. Robert

Re: Inaugural cook experience questions Check the latch, sounds like it wasn't fully closed, it has two positions. How much fire did you light? It's normal to start with a full basket of charcoal, but very important not to actually light too much for what you need. Robert

Re: Heat/Ash Shield -- which way is up? We've all been there, feel free to make use of the experiences of others. Robert

Re: PORK BUTT ( great for first cook) Did you use liquid crab boil, or open one of the bags and rub with that? Robert

Re: Charcoal choices? It is fun to hear other people's takes on kk cooking. There's always more than one way to cook a beast!! Robert

Re: Buying decision help requested! Dennis wastes no time!! Robert

Re: Buying decision help requested! You could be grilling in about two weeks. I'm in New Orleans, actual shipping was about five days, payment to shipper pick up in LA, two days, maybe. I think I remember that to be about right. Thats assuming your grill is in the warehouse ready to be shipped. Robert

Re: Charcoal choices? Ditto on the Ozark Oak, I've had good luck with it also. Then there's cocochar....always great! Robert