SRF rib cap cook and awesome customer service

[Shuley]

So for my birthday, way back in July, my parents got me a gift certificate to SRF. They knew I was excited about to but couldn't bring myself to spend that kind of money to find out (hubby let them in on this).  I wanted to try the petite gold rib cap, but they were sold out. I had to wait for it to come in stock again. It took months. I ordered it the day they had it again along with a prime cowboy steak. I scheduled the delivery for about a week later and was so excited. On Friday I got an email that the delivery was delayed. I thought no big deal. Then I got another email that it had been delayed to the following day but that there was dry ice in the package so it would likely be ok. My hopes were pretty low, and it actually took until after noon on Saturday for it to arrive. All of the dry ice was gone. My cowboy steak was still mostly frozen but the rib cap was thawed but cold right next to the steak. (I'm pretty sure since it is a thinner cut). I let customer service know that it arrive and that I was pretty sure it would be safe to eat, then set about preparing it that night since I knew refreezing would compromise the quality of the meat. I was so scared I would mess this up. I seared on the sear grate with a cast iron griddle and ghee. Seasoned simply with salt, pepper, garlic powder, and a touchy of cayenne. 

oh man this was the best steak of my life. My husband said it put the French Laundry to shame since I used a small amount of wood smoke. So so so good. Then, two days later, I get an email from SRF that since they guarantee that the meat will be frozen or partially frozen, that they will refund my money or send me another one!  This is even through I told them that the meat was cold enough that I thought it would be safe!  Excellent customer service and now I'm so excited that I get to cook another one! 

[Jon B.]

The marbling in that meat is crazy nice.  Wonderful job cooking (and eating) the steak!!!!! 

[5698k]

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[Foothill.Q]

So for my birthday, way back in July, my parents got me a gift certificate to SRF. They knew I was excited about to but couldn't bring myself to spend that kind of money to find out (hubby let them in on this).  I wanted to try the petite gold rib cap, but they were sold out. I had to wait for it to come in stock again. It took months. I ordered it the day they had it again along with a prime cowboy steak. I scheduled the delivery for about a week later and was so excited. On Friday I got an email that the delivery was delayed. I thought no big deal. Then I got another email that it had been delayed to the following day but that there was dry ice in the package so it would likely be ok. My hopes were pretty low, and it actually took until after noon on Saturday for it to arrive. All of the dry ice was gone. My cowboy steak was still mostly frozen but the rib cap was thawed but cold right next to the steak. (I'm pretty sure since it is a thinner cut). I let customer service know that it arrive and that I was pretty sure it would be safe to eat, then set about preparing it that night since I knew refreezing would compromise the quality of the meat. I was so scared I would mess this up. I seared on the sear grate with a cast iron griddle and ghee. Seasoned simply with salt, pepper, garlic powder, and a touchy of cayenne. 
oh man this was the best steak of my life. My husband said it put the French Laundry to shame since I used a small amount of wood smoke. So so so good. Then, two days later, I get an email from SRF that since they guarantee that the meat will be frozen or partially frozen, that they will refund my money or send me another one!  This is even through I told them that the meat was cold enough that I thought it would be safe!  Excellent customer service and now I'm so excited that I get to cook another one! 

Drooling at the finished results!

[MacKenzie]

What a fantastic cook, dinner looks awesome and to get a gift that keeps on giving is wonderful.  

[tony b]

WOW!!! Gorgeous steak. Nice touch with the compound butter!!

And what excellent customer service from SRF to send you another one! 

[Stile88]

Wow that is a gorgeous steak cook the marbling is out of this world you hit it out of the park with this one the whole dinner looks fantastic yum yum

that is excellent customer service indeed

[normstar]

Wow great job and what great service! Rib Cap is my favorite cut but it’s super hard to find. They actually have it on the menu at The Edge steakhouse at the Ritz in Rancho Mirage, CA. Great job cooking that baby! I have 2 in the freezer, think I’ll have to make one this weekend now - and I’ll try the skillet in the KK technique.

[Aussie Ora]

Oh yeah looks mouth drooling

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